Return and Refund policy

At Trend Cart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our return and refund policy below.

1. Returns
Eligibility: You may return products within 7 days of receiving your order, provided the items are unused, in their original condition, and in the original packaging.

Non-Returnable Items: Certain items, such as personalized or perishable goods, are not eligible for return unless they are defective or damaged.

Return Process: To initiate a return, please contact our customer support team at trendcart522@gmail.com or call us at [Insert Phone Number]. We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.

2. Refunds
Eligibility: Refunds are issued for products that are defective, damaged, or incorrect. Refunds will be processed once we receive and inspect the returned items.

Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.

Partial Refunds: If only part of your order is returned, a partial refund will be issued for the returned items only.

3. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct product. Please contact our customer support team to arrange an exchange.

4. Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item shipped).

Refund of Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at trendcart522@gmail.com or [Insert Phone Number]. We will arrange for a replacement or refund at no additional cost to you.

6. How to Initiate a Return or Refund
Contact our customer support team at trendcart522@gmail.com or [Insert Phone Number] to request a Return Authorization Number (RAN).

Pack the item securely in its original packaging and include all accessories, tags, and labels.

Ship the item to the address provided by our team.

Once we receive and inspect the item, we will process your refund or exchange.

7. Contact Us
If you have any questions about our return and refund policy, please reach out to us:

Email: trendcart522@gmail.com

Phone: 03143350900